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OTOBO Support by Rother OSS

More than just securing your operations

OTOBO Support - Hilfe im Ernstfall

Emergency support

Reliable and instant help

When the worst happens, you need help - quickly and reliably. With us, you won't waste time in an anonymous hotline. And as we know your processes and systems, we can intervene directly and provide quick support.

OTOBO Support - Beratung on demand

Consulting on demand

Answers in your day-to-day

Questions about OTOBO? Not only are we at your side in an emergency, but will provide competent answers in your day-to-day as well. Regarding configuration and backup, processes and utilities etc.

OTOBO Support - Hosting

OTOBO Operations

On-premises or hosted

It's your decision: You can run OTOBO on your own systems or have it hosted by us. In a German data center, if needs be on a dedicated server. With access to the source code. Comfortable and safe. Best of two worlds.

Let's talk about your requirements

We are happy to reserve half an hour for a personal talk about how we can best support you. Free of charge and without any obligation.

Overview
OTOBO Support packages

  • EXTRA
  • 3.900 €
    per year
  • Unlimited users

  • Unlimited enquiries
  • Consulting on demand
  • Mo-Fr
    9am-5pm
  • Support via
    email / portal
    Phone
    remote (8 h)
  • max. intervention time*
    4 h
  • Security Advisories
  • 1 bug escalation incl.
  • no updates
    included
  • 1 live system / 1 test system
  • 5% discount on all related services
  • enquiry
  • PREMIUM
  • 7.500 €
    per year
  • Unlimited users
  • Unlimited enquiries
  • Consulting on demand
  • Mo-Fr
    8am - 8pm
  • Support via
    email / portal
    Phone
    remote (16 h)
  • max. intervention time*
    2 h
  • Security Advisories
  • 2 bug escalations incl.
  • Security patch updates
    included
  • 1 live system / 1 test system / 1 dev system
  • 10% discount on all related services
  • enquiry
  • ENTERPRISE
  • 15.000 €
    per year
  • Unlimited users
  • Unlimited enquiries
  • Consulting on demand
  • 24/7
    365
  • Support via
    email / portal
    Phone
    remote (24 h)
  • max. intervention time*
    0.5 h
  • Security Advisories
  • 4 bug escalations incl.
  • security patches and patch level updates included
  • 1 live system / 1 test system / 1 dev system

  • 15% discount on all related services
  • enquiry

* CET, without German holidays
The given intervention times apply to Mission Critical Incidents only.
Updates: For systems with comprehensive client-specific adaptations, a complexity-based surcharge might be agreed on.

Einige – teils langjährige – Supportkunden

 
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»Whenever we really need it, we get instant and reliable help.«

»We have known and appreciated Rother OSS for long years as competent and cooperative partner for all things OTRS. They provide their OTRS know-how in a targeted manner and at competitive rates. And even though the organisation's size is moderate, we reliably get instant help whenever it is needed urgently.«

BERNINA International AG Markus Gretler / Manager After Sales Service

»With Rother OSS help is only a call away. Whenever we have change requests, problems or further enquiries, we get fast support. Short-time configuration changes are carried out in a trice and explained as well. Thus, we always have full control over our OTRS and can perfom smaller changes ourself.«

ECOVIS BayLa-Union GmbH tax consultancyM. W. / IT system administrator
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OTOBO Support von Stefan Rother

Expert support on OTOBO

Prompt, pragmatic, effective

For over 15 years service and support for OTRS and ((OTRS)) Community Edition have been our daily business. This is the base on which we developed OTOBO. No one knows that helpdesk better than us. Benefit from our know-how in your daily business, and even more so when things get critical.

Even the moderate size of our organisation has proven to be an advantage in the past. Because it allows us to react very flexibly and unbureaucratically. Because Stefan Rother is at hand to step in whenever you need the help of a top expert. And because you don't lose time navigating through an extensive support network before getting valuable help.

Let's talk about your requirements

»We have been cooperating with Rother OSS for many years now. It's a joy.«

»Friendly, solution-oriented, competent and practical - that's what comes to my mind when thinking of the service and support Rother OSS are providing. We have been cooperating with the team for many years now, and it is a joy.«

Education Department - Canton of St. GallenMarco Thomann / Head of Informatics Cluster III

»The staff at Rother OSS have great technical expertise, and they are quick and flexible in putting customer requirements into practice. Whenever help is needed urgently they help pragmatically – if needs be even outside agreed service windows. The team is always helpful, friendly and uncomplicated.«

St.Gallen University of Teacher EducationICT Servicedesk
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Qestions about OTOBO

Quick answers in your day-to-day

Alongside support with critical issues you will get answers to technical questions arising in your daily business. We have more than 15 years of experience with open source ticketing and know a wide variety of systems and deployment scenarios.

Use this expertise for you and get quick help with technical issues arising in your daily business, such as

  • advice on system configuration
  • help with performance issues
  • assistance with backup and recovery
  • support around bugs, fixes and upgrades
Let's talk about your requirements
OTOBO Support 35

»Whenever we have change requests, problems or further inquiries,
we get fast support.«

»With Rother OSS help is only a call away. Whenever we have change requests, problems or further enquiries, we get fast support. Short-time configuration changes are carried out in a trice and explained as well. Thus, we always have full control over our OTRS and can perfom smaller changes ourself.«

ECOVIS BayLa-Union GmbH tax consultancyM. W. / IT system administrator
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INTERESTED?
We look forward to hearing from you.

Grit Rother Rother OSS GmbH

Grit Rother
Project Management & Sales

+49 (0)9427 / 68 39 000
+41 (0)71 552 08 80

Email

Rother OSS

Business Services
from the makers of OTOBO

From People for People.
With a smiling face.

Contact

T DE +49 9427 – 68 39 000
T CH +41 71 – 552 08 80
hallo@otobo.de

Support login

Resources

OTOBO Blog
OTOBO Doku
OTOBO Download
OTOBO Partners
Media box

Contribute

OTOBO Community
OTOBO Forum
OTOBO Dev
OTOBO Translation
security@otobo.org

© 2023 Rother OSS GmbH | All rights reserved. All other trademarks are the property of their respective owners.
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