OTOBO Support by Rother OSS
More than just securing your operations
Emergency support
Reliable and instant help
When the worst happens, you need help - quickly and reliably. With us, you won't waste time in an anonymous hotline. And as we know your processes and systems, we can intervene directly and provide quick support.
Consulting on demand
Answers in your day-to-day
Questions about OTOBO? Not only are we at your side in an emergency, but will provide competent answers in your day-to-day as well. Regarding configuration and backup, processes and utilities etc.
OTOBO Operations
On-premises or hosted
It's your decision: You can run OTOBO on your own systems or have it hosted by us. In a German data center, if needs be on a dedicated server. With access to the source code. Comfortable and safe. Best of two worlds.
We are happy to reserve half an hour for a personal talk about how we can best support you. Free of charge and without any obligation.
Einige – teils langjährige – Supportkunden
»Whenever we really need it, we get instant and reliable help.«
Expert support on OTOBO
Prompt, pragmatic, effective
For over 15 years service and support for OTRS and ((OTRS)) Community Edition have been our daily business. This is the base on which we developed OTOBO. No one knows that helpdesk better than us. Benefit from our know-how in your daily business, and even more so when things get critical.
Even the moderate size of our organisation has proven to be an advantage in the past. Because it allows us to react very flexibly and unbureaucratically. Because Stefan Rother is at hand to step in whenever you need the help of a top expert. And because you don't lose time navigating through an extensive support network before getting valuable help.
»We have been cooperating with Rother OSS for many years now. It's a joy.«
Qestions about OTOBO
Quick answers in your day-to-day
Alongside support with critical issues you will get answers to technical questions arising in your daily business. We have more than 15 years of experience with open source ticketing and know a wide variety of systems and deployment scenarios.
Use this expertise for you and get quick help with technical issues arising in your daily business, such as
- advice on system configuration
- help with performance issues
- assistance with backup and recovery
- support around bugs, fixes and upgrades
»Whenever we have change requests, problems or further inquiries,
we get fast support.«
INTERESTED?
We look forward to hearing from you.
