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OTOBO Hosting

Managed OTOBO
The best of both worlds

Our hosting packages combine the security of on-premises with comfort and dependability of managed systems and SaaS. Far from the cloud.

  • Ideal for all who do not want or cannot be bothered with administrating their helpdesk system inhouse.
  • For those who want to stay independent nonetheless.
  • For all those not wanting to move to the cloud. And for those who must not.

Just leave managing your OTOBO Helpdesk with us and focus on your core business.

Managed OTOBO

Our Managed SLAs Premium and Enterprise guarantee help when you need it, consulting on demand, and a system always up-to-date. Just select your perfect measure of availability and guidance.

Managed Server

You chose whether you want a virtual or physical server and how much performance you need. One server is provisioned as part of the SLA, more can be added on demand.

Hosting not Cloud

You book a specific server in a German data center.
GDPR-compliant - keep your data secure.
Full control and access to the source code.
No limitation of user or agent numbers.

Let's talk about your requirements

We are happy to reserve half an hour to talk about your expectations on OTOBO Hosting. Free of charge and without any obligation.

OTOBO Hosting

Support component

  • Managed OTOBO
    PREMIUM
  • from € 8.900,-
    per year
    1 vServer included
    Server details below
  • Managed OTOBO instance
    on one of the servers presented below
    in a German data center
  • Unlimited users
  • Unlimited enquiries
  • Consulting on demand
  • Support via
    email / portal
    Phone
    remote (16 h)
  • Mo-Fr
    8am - 8pm
  • max. intervention time*
    2 h
    max. resolution time
    12 h
  • Security patch updates
    included
    Upgrades can be added on demand
  • 2 bug escalations incl.
  • 1 live system
    1 test system / 1 dev system
  • move included
  • 10% discount on all related services
  • € 8,900,- per year including 1 vServer /
    € 10,500,- per year including 1 RootServer /

    Additional servers can be added on demand
  • Mehr Details
  • Managed OTOBO
    ENTERPRISE
  • from € 16.500,-
    per year
    1 vServer included
    Server details below
  • Managed OTOBO instance
    on one of the servers presented below
    in a German data center
  • Unlimited users
  • Unlimited enquiries
  • Consulting on demand
  • Support via
    email / portal
    Phone
    remote (24 h)
  • 24/7
    365
  • max. intervention time*
    0.5 h
    max. resolution time
    8 h
  • Security patches and
    patch level updates inlcuded
    Upgrades can be added on demand
  • 4 bug escalations incl.
  • 1 live system
    1 test system / 1 dev system
  • move included
  • 15% discount on all related services
  • € 16,500,- per year including 1 vServer
    € 18,000,- per year including 1 RootServer

    Additional servers can be added on demand
  • Mehr Details

*Service level window:CET, without German holidays
Intervention and resolution times: Für Mission Critical Incidents, innerhalb der Servicezeiten
Updates: For systems with comprehensive client-specific adaptations, a complexity-based surcharge might be agreed on upon inital assessment.
Upgrades: Can be added to the SLA. The surcharge will be calculated individually based on your system's complexity.

»Whenever we really need it, we get instant and reliable help.«

»We have known and appreciated Rother OSS for long years as competent and cooperative partner for all things OTRS. They provide their OTRS know-how in a targeted manner and at competitive rates. And even though the organisation's size is moderate, we reliably get instant help whenever it is needed urgently.«

BERNINA International AG Markus Gretler / Manager After Sales Service
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OTOBO Hosting

Managed SLA + Managed Server = perfect match of security and comfort

Managed OTOBO means we provide you with a ready-to-go OTOBO instance on a virtual or dedicated physical server in a German data center, and take care of its administration for you.

You decide which server and how much service is perfect for you: Select your ideal support level and which server you want to deploy and combine these two components to perfectly match your requirements. You can also add more servers if needs be - e.g. for a test system.

Advantages over a classic cloud solution: You book a specific server. This means you still have full control and access to the source code. There are NO limitations in user numbers. And you keep your data save.

Let's talk about your requirements

We are happy to reserve half an hour to talk about your expectations on OTOBO Hosting in person. Free of charge and without any obligation.

Managed Server

 Hosting component

  • Managed Server I
    Managed vServer
  • € 1.500,-
    per year
    for every additional server added to the one included in the SLA
  • Fully managed
    virtual server

  • Bookable as part of a Managed SLA to run OTOBO as SaaS, or additionally complementing your Managed OTOBO server, e. g. for external data bases (load balancing), mirrored software instances, test system etc.
  • Specifications

    4x4 GHz CPU
    16GB RAM
    1TB web storage
    100Mbit/s connectivity

  • German data center
  • Ongoing updates of operating system
    and basic software components such as MySQL
  • Daily backups (shorter intervals
    on demand, possibly with a surcharge)
  • Server monitoring,
    Recovery time max. 4h
  • Garanteed availability: 99.9% in an annual average
  • Mehr Details
  • Managed Server II
    Managed RootServer
  • € 3.000,-
    per year
    for every additional server added to the one included in the SLA
  • Fully managed
    physical server

  • Bookable as part of a Managed SLA to run OTOBO as SaaS, or additionally complementing your Managed OTOBO server, e. g. for external data bases (load balancing), mirrored software instances, test system etc.
  • Specifications
    AMD Ryzen 7 3700X, 8x 3.60GHz CPU
    64GB DDR4 RAM
    2 x 1TB NVMe SSD (RAID 1 system)
    1Gbit/s connectivity
  • German data center
  • Ongoing updates of operating system and basic software components such as MySQL
  • Daily backups (shorter intervals
    on demand, possibly with a surcharge)
  • Server monitoring,
    Recovery time max. 4h
  • Garanteed availability: 99.9% in an annual average
  • Mehr Details

Guarantee of Quality of our hosting partner

»Our OTRS server has had an uptime of 100%
since going live in 2016.«

»The server on which we run our OTRS has not had a single interruption since taking up production in 2016.
Only once some disorder in the data center's network caused the connectivity to our server to be impaired for about 20 minutes. But that was it. The server itself has had an uptime of 100%.«

HOSTSTAR - Multimedia Networks AGStefan Leuenberger / CEO
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Best conditions for your system: Our hosting partner have used ((OTRS)) Community Edition themselves for years.

OTOBO Hosting

We take care of operating your system

Managed OTOBO provides optimal flexibility and security

  • You decide which server and how much service is perfect for you
  • No limitation of user or agent numbers
  • Full control - access the source code any time
  • Data protection: GDPR-compliant, German data center, individual server
  • Always up-to-date - ongoing operating system and security updates

And optimum comfort, too

  • Fully managed server environment
  • Server monitoring, guaranteed availability
  • Chose your ideal service level for OTOBO Management (just security patches or all around service including upgrades / various service windows etc.)
  • Move included: We move your system to the managed server free of charge. If needs be, outside business hours.
Let's talk about your requirements

 INTERESTED?

We look forward to hearing from you.

Grit Rother Rother OSS GmbH

Grit Rother
Project Management & Sales

+49 (0)9427 / 68 39 000
+41 (0)71 552 08 80
Email

Rother OSS

Business Services
from the makers of OTOBO

From People for People.
With a smiling face.

Contact

T DE +49 9427 – 68 39 000
T CH +41 71 – 552 08 80
hallo@otobo.de

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