»Whenever we really need it, we get instant and reliable help.«
»We have known and appreciated Rother OSS for long years as competent and cooperative partner for all things OTRS. They provide their OTRS know-how in a targeted manner and at competitive rates. And even though the organisation's size is moderate, we reliably get instant help whenever it is needed urgently.«
Managed SLA + Managed Server = perfect match of security and comfort
Managed OTOBO means we provide you with a ready-to-go OTOBO instance on a virtual or dedicated physical server in a German data center, and take care of its administration for you.
You decide which server and how much service is perfect for you: Select your ideal support level and which server you want to deploy and combine these two components to perfectly match your requirements. You can also add more servers if needs be - e.g. for a test system.
Advantages over a classic cloud solution: You book a specific server. This means you still have full control and access to the source code. There are NO limitations in user numbers. And you keep your data save.
»Our OTRS server has had an uptime of 100%
since going live in 2016.«
»The server on which we run our OTRS has not had a single interruption since taking up production in 2016.
Only once some disorder in the data center's network caused the connectivity to our server to be impaired for about 20 minutes. But that was it. The server itself has had an uptime of 100%.«
Best conditions for your system: Our hosting partner have used ((OTRS)) Community Edition themselves for years.