Ideal for all who do not want or cannot be bothered with administrating their helpdesk system inhouse.
OTOBO Hosting
Managed OTOBO
The best of both worlds
Our hosting packages combine the security of on-premises with comfort and dependability of managed systems and SaaS. Far from the cloud.
Just leave managing your OTOBO Helpdesk with us and focus on your core business.
OTOBO Hosting
Support component
- Managed OTOBO
PREMIUM - from € 8.900,-
per year
1 vServer included
Server details below - Managed OTOBO instance
on one of the servers presented below
in a German data center - Unlimited users
- Unlimited enquiries
- Consulting on demand
- Support via
email / portal
Phone
remote (16 h) - Mo-Fr
8am - 8pm - max. intervention time*
2 h
max. resolution time
12 h - Security patch updates
included
Upgrades can be added on demand - 2 bug escalations incl.
- 1 live system
1 test system / 1 dev system - move included
- 10% discount on all related services
- € 8,900,- per year including 1 vServer /
€ 10,500,- per year including 1 RootServer /
Additional servers can be added on demand
- Managed OTOBO
ENTERPRISE - from € 16.500,-
per year
1 vServer included
Server details below - Managed OTOBO instance
on one of the servers presented below
in a German data center - Unlimited users
- Unlimited enquiries
- Consulting on demand
- Support via
email / portal
Phone
remote (24 h) - 24/7
365 - max. intervention time*
0.5 h
max. resolution time
8 h - Security patches and
patch level updates inlcuded
Upgrades can be added on demand - 4 bug escalations incl.
- 1 live system
1 test system / 1 dev system - move included
- 15% discount on all related services
- € 16,500,- per year including 1 vServer
€ 18,000,- per year including 1 RootServer
Additional servers can be added on demand
*Service level window:CET, without German holidays
Intervention and resolution times: Für Mission Critical Incidents, innerhalb der Servicezeiten
Updates: For systems with comprehensive client-specific adaptations, a complexity-based surcharge might be agreed on upon inital assessment.
Upgrades: Can be added to the SLA. The surcharge will be calculated individually based on your system's complexity.
»Whenever we really need it, we get instant and reliable help.«
OTOBO Hosting
Managed SLA + Managed Server = perfect match of security and comfort
Managed OTOBO means we provide you with a ready-to-go OTOBO instance on a virtual or dedicated physical server in a German data center, and take care of its administration for you.
You decide which server and how much service is perfect for you: Select your ideal support level and which server you want to deploy and combine these two components to perfectly match your requirements. You can also add more servers if needs be - e.g. for a test system.
Advantages over a classic cloud solution: You book a specific server. This means you still have full control and access to the source code. There are NO limitations in user numbers. And you keep your data save.
We are happy to reserve half an hour to talk about your expectations on OTOBO Hosting in person. Free of charge and without any obligation.
Managed Server
Hosting component
- Managed Server I
Managed vServer - € 1.500,-
per year
for every additional server added to the one included in the SLA - Fully managed
virtual server - Bookable as part of a Managed SLA to run OTOBO as SaaS, or additionally complementing your Managed OTOBO server, e. g. for external data bases (load balancing), mirrored software instances, test system etc.
- Specifications
4x4 GHz CPU
16GB RAM
1TB web storage
100Mbit/s connectivity - German data center
- Ongoing updates of operating system
and basic software components such as MySQL - Daily backups (shorter intervals
on demand, possibly with a surcharge) - Server monitoring,
Recovery time max. 4h - Garanteed availability: 99.9% in an annual average
- Managed Server II
Managed RootServer - € 3.000,-
per year
for every additional server added to the one included in the SLA - Fully managed
physical server - Bookable as part of a Managed SLA to run OTOBO as SaaS, or additionally complementing your Managed OTOBO server, e. g. for external data bases (load balancing), mirrored software instances, test system etc.
- Specifications
AMD Ryzen 7 3700X, 8x 3.60GHz CPU
64GB DDR4 RAM
2 x 1TB NVMe SSD (RAID 1 system)
1Gbit/s connectivity - German data center
- Ongoing updates of operating system and basic software components such as MySQL
- Daily backups (shorter intervals
on demand, possibly with a surcharge) - Server monitoring,
Recovery time max. 4h - Garanteed availability: 99.9% in an annual average
»Our OTRS server has had an uptime of 100%
since going live in 2016.«
Best conditions for your system: Our hosting partner have used ((OTRS)) Community Edition themselves for years.
OTOBO Hosting
We take care of operating your system
Managed OTOBO provides optimal flexibility and security
- You decide which server and how much service is perfect for you
- No limitation of user or agent numbers
- Full control - access the source code any time
- Data protection: GDPR-compliant, German data center, individual server
- Always up-to-date - ongoing operating system and security updates
And optimum comfort, too
- Fully managed server environment
- Server monitoring, guaranteed availability
- Chose your ideal service level for OTOBO Management (just security patches or all around service including upgrades / various service windows etc.)
- Move included: We move your system to the managed server free of charge. If needs be, outside business hours.
INTERESTED?
We look forward to hearing from you.
Grit Rother
Project Management & Sales
+49 (0)9427 / 68 39 000
+41 (0)71 552 08 80
Email