Official OTOBO Partners provide first-rate service
in regions we don’t.
Our partners from all over the world speak your language, know your market
– and make you benefit from close collaboration with Team OTOBO.
Be part of the OTOBO Partner network and enjoy the strong backing of Team OTOBO.
OTOBO Qualified Partners have access to exclusive trainings and information
on OTOBO – and 3rd level support from our Support Team.
OTOBO Qualified Partner Levels
|Level 1 – Partner||Level 2 – Premium Partner||Level 3 – Enterprise Partner|
|Listing on OTOBO Partner website
3rd – Qualified Partners
2nd – Premium Partners
1st – Enterprise Partners
|OTOBO Qualified Partner Logo||✓||✓||✓|
|Exclusive communication channels – private exchange with Team OTOBO & partners||✓||✓||✓|
|Get advance info on upgrades||✓||✓||✓|
|Get advance security info||✓||✓||✓|
|Collaboration discount – get rewarded for your collaboration on the OS project||0-100%||1-100%||0-100%|
|OTOBO Package validation||—||OTOBOverified Tag||OTOBOverified Tag|
|Code QA – assistance with quality assurance for your OTOBO packages||—||8h/year||16h/year|
|Escalate bugs to Team OTOBO for priority resolution (number per year)||2||5||20|
|Exclusive OTOBO Dev Channel – interchange with other partners and Team OTOBO Dev||✓||✓||✓|
|Regular Dev Meetup – digital exchange with partner developers and Team OTOBO||✓||✓||✓|
|3rd Level Support – get assistance with complex requests (number / year)||5||10||20|
|Exclusive Support Channel – interchange with partner supporters & OTOBO Support||✓||✓||✓|
|Emergency Hotline – available 24/7/365 for mission critical incidents||—||—||✓|
|Exclusive Partner Trainings|
|Best practice – config and use||4h/year||4h/year||8h/year (dedicated)|
|Best practice – OTOBO::ITSM||—||4h/year||8h/year (dedicated)|
|Best practice – OTOBO dev||—||16h/year||16h/year + 16h/year (dedicated)|