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Das neue OTOBO Kunden Dashboard, die alternative zu OTRS

OTOBO Partner Program

A strong international partner
network you can rely on

Our OTOBO Partner Program connects service providers and OTOBO clients from all over the world.

Find a Partner Become a Partner

OTOBO Enterprise Partner

OTOBO Partner 1

OTOBO Premium Partners

OTOBO Partner 2
OTOBO Partner 3
OTOBO Partner 4

OTOBO Qualified Partners

OTOBO Partner 5
OTOBO Partner 6
OTOBO Partner 7
OTOBO Partner 8
OTOBO Partner 9
OTOBO Partner 10
OTOBO Partner 11
OTOBO Partner 12

Official OTOBO Partners provide first-rate service
in regions we don’t.

Our partners from all over the world speak your language, know your market
– and make you benefit from close collaboration with Team OTOBO.

Find an expert in your region

Official OTOBO PartnersMore international Service Providers
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Official OTOBO Partners

Official OTOBO Partners are specialised in providing business services around ((OTRS)) Community Edition and OTOBO. They have broad expertise in the fields of evaluation, adaptation, migration, interfaces etc.

Working with an Official OTOBO Partner, you can be sure to get high quality service in your region, backed up by the makers of OTOBO.

Get in touch for more info >>

Austria

Qualified Partner:

Ontec AG, Wien – ontec.at

WOTAN Monitoring, Graz – wotan-monitoring.com

Brasil

Qualified Partner:

ServiceUp, Sao Paulo – serviceup.com.br

France

Premium Partner:

Ciphron GmbH, Hannover – ciphron.de

Germany

Enterprise Partner:

Die Freicon GmbH & Co. KG mit ihrer ITSM-Suite monitos – monitos.de

Premium Partner:

Die IT-Security-Experten der Ciphron GmbH – ciphron.de

Qualified Partner:

Die Perl-Spezialisten von Perl-Services – perl-services.de

Die Service-Desk-Profis von Efflux – efflux.de

Das Systemhaus EHST in Eisenhüttenstadt – systemhaus-ehst.de

Die WorNet AG in Geretsried – wor.net

Latin America

Premium Partner:

Ayté, Colombia, Venezuela, Peru, Chile, Panama, Honduras


Qualified Partner:

INTELICOLAB, Costa Rica, Panama, El Salvador – intelicolab.com

Poland

Premium Partner:

Intalio S.J., Poznán – intalio.pl

Spain

Premium Partner:

Ayté, Colombia, Venezuela, Peru, Chile, Panama, Honduras

Qualified Partner:

INTELICOLAB, Costa Rica, Panama, El Salvador – intelicolab.com

More international Service Providers

In this list, you’ll find companies who are not (yet) official OTOBO partners. They are in contact with us however, about the project.

As long as we do not have official OTOBO Partners everywhere in the world, we list them here as well, to help connect OTOBO users and service providers.

Please note that we know nothing about the quality of service of companies who are not OTOBO Partners.

Tell us about your experience >>

China

No official OTOBO Partner yet, but a service provider:

Perseverance IT Service (Beijing)

Hong Kong

No official OTOBO Partner yet, but a service provider:

Cordeos (Hong Kong)

Japan

No official OTOBO Partner yet, but a service provider:

Cordeos (Tokyo)

Netherlands

Not an official OTOBO Partner yet, but a service provider:

SEEAS BV

Phillipines

Not an official OTOBO Partner yet, but a service provider:

Cordeos, Manila – cordeos.com

Singapore

Not an official OTOBO Partner yet, but a service provider:

Cordeos, Singapore – cordeos.com

Be part of the OTOBO Partner network and enjoy the strong backing of Team OTOBO.

OTOBO Qualified Partners have access to exclusive trainings and information
on OTOBO – and 3rd level support from our Support Team.

Join our network

Why we forked

As a company specialised in business services around ((OTRS)) Communiy Edition, we were fed up with not knowing what the future will bring.

That’s why we decided to go back to the roots and start over with a new Open Source Helpdesk in 2019. Stefan was first employee of then OTRS GmbH back in 2004. He assisted in building the infrastructure and forging a strong Open Source community around OTRS in those early years.

He left OTRS AG in 2011, and continued to provide business services for the free OTRS versions ever since. Being convinced of the power of free open Source Software and professional support, we built OTOBO.

OTOBO Partner Program

Let’s join forces.

With OTOBO being available now, we are reaching out to companies with strong expertise in deploying ((OTRS)) Community Edition. We are looking for cooperation and partnership and want to build a supportive network all over the world instead of battling you as „gray market“.

Together, we can make OTOBO a viable Open Source alternative all over the world, and forge a strong base for great things to come.

Learn more about our Partner Program

OTOBO Qualified Partner Levels

OTOBO Qualified Partner logo
OTOBO Premium Partner logo
OTOBO Enterprise Partner logo
Level 1 – PartnerLevel 2 – Premium PartnerLevel 3 – Enterprise Partner
General
Listing on OTOBO Partner website

in Section

✓

3rd – Qualified Partners

✓

2nd – Premium Partners

✓

1st – Enterprise Partners

OTOBO Qualified Partner Logo✓✓✓
Exclusive communication channels – private exchange with Team OTOBO & partners✓✓✓
Get advance info on upgrades✓✓✓
Get advance security info✓✓✓
Collaboration discount – get rewarded for your collaboration on the OS project
0-100%1-100%0-100%
Development
OTOBO Package validation—OTOBOverified TagOTOBOverified Tag
Code QA – assistance with quality assurance for your OTOBO packages—8h/year16h/year
Escalate bugs to Team OTOBO for priority resolution (number per year)2520
Exclusive OTOBO Dev Channel – interchange with other partners and Team OTOBO Dev✓✓✓
Regular Dev Meetup – digital exchange with partner developers and Team OTOBO✓✓✓
Support
3rd Level Support – get assistance with complex requests (number / year)51020
Exclusive Support Channel – interchange with partner supporters & OTOBO Support✓✓✓
Emergency Hotline – available 24/7/365 for mission critical incidents——✓
Exclusive Partner Trainings
Best practice – config and use4h/year4h/year8h/year (dedicated)
Best practice – OTOBO::ITSM—4h/year8h/year (dedicated)
Best practice – OTOBO dev—16h/year16h/year + 16h/year (dedicated)
Send me details
Send me details
Send me details

Let’s rock it together

Be part of the OTOBO Partner network

Do get in touch and let’s find out how we can be stronger together. Looking forward to hearing from you!

Learn more about our Partner Program
Grit Rother Rother OSS GmbH

Rother OSS

Business Services
from the makers of OTOBO

From People for People.
With a smiling face.

Contact

T DE +49 9427 – 68 39 000
T CH +41 71 – 552 08 80
hallo@otobo.de

Support login

Resources

OTOBO Blog
OTOBO Doku
OTOBO Download
OTOBO Partners
Media box

Contribute

OTOBO Community
OTOBO Forum
OTOBO Dev
OTOBO Translation
security@otobo.org

© 2023 Rother OSS GmbH | All rights reserved. All other trademarks are the property of their respective owners.
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