OTOBO Development
Individual feature add-ons, extensions and interfaces

Fully exploit the Open Source Advantage

with a made-to-measure system exactly meeting your requirements

OTOBO is based on ((OTRS)) Community Edition and provides all the flexibility of a ticket system that has been developed and used widely for years. Moreover, know-how and feature add-ons from 15 years of project work at Rother OSS have been added to OTOBO standard.

In case the feature you are looking for has not been implemented so far, our developers are happy to build it for you.

We make sure that new functionalities are added in such a way that your OTOBO remains flexible and scalable, and upgrades won't pose any problem either. This allows you to remain independent and keep full control over your ticket system. And if the feature you requested is of interest to the community, too, we might even add it to OTOBO core.

This benefits all: The client ordering an extension because we take care of porting standard features in updates and upgrades. And the community because OTOBO is complemented with new functionality right from the field.

Let's talk about your feature request

We are happy to reserve half an hour for a personal talk about how we can make OTOBO work perfectly for your organsation. Free of charge and without any obligation.

Developments that will take you forwards

»Friendly, solution-oriented, competent and practical«

„Friendly, solution-oriented, competent and practical - that's what comes to my mind when I think of the service and support Rother OSS are providing. We have been cooperating with the team for many years now, and it is a pleasure.“

Education Department - Canton of St. GallenMarco Thomann / Head of Informatics Cluster III

„With Rother OSS help is only a call away. Whenever we have change requests, problems or further enquiries, we get fast support. Short-time configuration changes are carried out in a trice and explained as well. Thus, we always have full control over our OTRS and can perfom smaller changes ourself.“

ECOVIS BayLa-Union GmbH tax consultancyM. W. / IT system administrator

„We have known and appreciated Rother OSS for long years as competent and cooperative partner for all things OTRS. They provide their OTRS know-how in a targeted manner and at competitive rates. And even though the organisation's size is moderate, we reliably get instant help whenever it is needed urgently.“

BERNINA International AG Markus Gretler / Manager After Sales Service

„The staff at Rother OSS have great technical expertise, and they are quick and flexible in putting customer requirements into practice. Whenever help is needed urgently they help pragmatically – if needs be even outside agreed service windows. The team is always helpful, friendly and uncomplicated“

St.Gallen University of Teacher EducationICT Servicedesk

OTOBO Roadmap

Where we are heading

OTOBO is open to change and getting a little better every day. We took off in autumn 2019 - where the journey will lead and what the Open Source Helpdesk will look like in a couple of years is up to you, too. Tell us which features you would like to have!

Erste Veröffentlichungen
Q4-2019
Launch of the new OTOBO website with OTOBO Community section

OTOBO Preview Demo system provides a first impression of what OTOBO is going to look like

The OTOBO Forum goes online
Launch der Stable Version - OTOBO 10
Q2 2020
Vollständige Neugestaltung der Kunden-Oberfläche (UI/UX)

Überarbeitung der Agentenoberfläche

Elasticsearch-Integration (systemweite Schnellsuche, nebenläufig)

Completely revised and streamlined basic configuration

Extended form functionality

Improved security features

Escalation Suspend

Historie für die Systemkonfiguration

Docker®-Installation

Launch der Stable Version - OTOBO 10
OTOBO 10.1
Q4 2021
OpenIDConnect

Kubernetes

Prozessmanagement

Chatintegration

Automated ticket generation (e.g. tasks from recurring calendar events)
OTOBO 11
Q4 2022
OTOBO Marketplace zum Upload und Download von OTOBO Paketen für Partner

OTOBO Cloud

Chatmodul und Chatbot-Schnittstelle

Spracherkennung (Sprache eingehender Mails erkennen und z. B. darauf basierende Zuordnung zu bestimmten Queues)

Simplified user onboarding

CIs in customer frontend

OTOBO 11

OTOBO Feature Request

Looking for a certain feature in OTOBO, need an extension or a feature add-on?

You have two options:

Commission the feature

Our development team builds the feature made-to-measure for your individual system and situation. If it may be interesting for others, it might even get incorporated in the OTOBO core.

Your advantage: Your extension will be built directly and in the best case you even spare the effort of porting it for updates and upgrades as we take care of porting standard features to the most current version.

Post a feature request

You have no budget for the feature you're looking for but want to initiate it anyway: Let us knowwhat you would love to have in OTOBO.

The bigger the common interest in the feature suggested, the better your chance that it will actually become reality.
You can make a very tangible contribution to your feature getting realised, too: Support Project OTOBO on GitHub.

Request a quote Request a feature Support Project OTOBO on GitHub

INTERESTED?
We look forward to hearing from you.

Grit Rother
Project Management & Sales

+49 (0)9427 / 68 39 000
+41 (0)71 552 08 80

OTOBO Development
Individual feature add-ons, extensions and interfaces

Fully exploit the Open Source Advantage

with a made-to-measure system exactly meeting your requirements

Developments that will take you forwards

»Friendly, solution-oriented, competent and practical«

OTOBO Roadmap

Where we are heading

OTOBO is open to change and getting a little better every day. We took off in autumn 2019 - where the journey will lead and what the Open Source Helpdesk will look like in a couple of years is up to you, too. Tell us which features you would like to have!

Erste Veröffentlichungen

Q4-2019

Launch der Stable Version - OTOBO 10

Q2 2020

Launch der Stable Version - OTOBO 10

OTOBO 10.1

Q4 2021

OTOBO 11

Q4 2022

OTOBO 11

OTOBO Feature Request

Looking for a certain feature in OTOBO, need an extension or a feature add-on?

You have two options:

Commission the feature

Post a feature request

Rother OSS

Contact

Resources

Contribute

OTOBO Development Individual feature add-ons, extensions and interfaces

Fully exploit the Open Source Advantage

with a made-to-measure system exactly meeting your requirements

Developments that will take you forwards

»Friendly, solution-oriented, competent and practical«

OTOBO Roadmap

Where we are heading

OTOBO is open to change and getting a little better every day. We took off in autumn 2019 - where the journey will lead and what the Open Source Helpdesk will look like in a couple of years is up to you, too. Tell us which features you would like to have!

Erste Veröffentlichungen

Launch der Stable Version - OTOBO 10

Launch der Stable Version - OTOBO 10

OTOBO 10.1

OTOBO 11

OTOBO 11

OTOBO Feature Request

Looking for a certain feature in OTOBO, need an extension or a feature add-on?

You have two options:

Commission the feature

Post a feature request

Rother OSS

Contact

Resources

Contribute

OTOBO Development
Individual feature add-ons, extensions and interfaces