Q4-2019
Launch of the new OTOBO website with OTOBO Community section
OTOBO Preview Demo system provides a first impression of what OTOBO is going to look like
The OTOBO Forum goes online
OTOBO is based on ((OTRS)) Community Edition and provides all the flexibility of a ticket system that has been developed and used widely for years. Moreover, know-how and feature add-ons from 15 years of project work at Rother OSS have been added to OTOBO standard.
In case the feature you are looking for has not been implemented so far, our developers are happy to build it for you.
We make sure that new functionalities are added in such a way that your OTOBO remains flexible and scalable, and upgrades won't pose any problem either. This allows you to remain independent and keep full control over your ticket system. And if the feature you requested is of interest to the community, too, we might even add it to OTOBO core.
This benefits all: The client ordering an extension because we take care of porting standard features in updates and upgrades. And the community because OTOBO is complemented with new functionality right from the field.
We are happy to reserve half an hour for a personal talk about how we can make OTOBO work perfectly for your organsation. Free of charge and without any obligation.
Launch of the new OTOBO website with OTOBO Community section
OTOBO Preview Demo system provides a first impression of what OTOBO is going to look like
The OTOBO Forum goes online
Vollständige Neugestaltung der Kunden-Oberfläche (UI/UX)
Überarbeitung der Agentenoberfläche
Elasticsearch-Integration (systemweite Schnellsuche, nebenläufig)
Completely revised and streamlined basic configuration
Historie für die Systemkonfiguration
Docker®-Installation
OpenIDConnect
Kubernetes
Prozessmanagement
Chatintegration
Automated ticket generation (e.g. tasks from recurring calendar events)
OTOBO Marketplace zum Upload und Download von OTOBO Paketen für Partner
OTOBO Cloud
Chatmodul und Chatbot-Schnittstelle
Spracherkennung (Sprache eingehender Mails erkennen und z. B. darauf basierende Zuordnung zu bestimmten Queues)
Simplified user onboarding