• DE
  • EN
  • CH
  • Anmeldung OTOBO Community
  • 0Shopping Cart
OTOBO
  • Start
  • Product
    • OTOBO Features
    • OTOBO Demos
    • Download & Docs
    • FAQs
    • OTRS > OTOBO Migration
  • Services
    • Consulting & Trainings
    • OTOBO Support
    • OTOBO Hosting
    • Feature development
    • OTRS > OTOBO Migration
  • About us
    • About us
    • Jobs
    • Contact
    • Imprint
  • Jobs
    • OTOBO Consultant (m/w/d)
    • OTOBO Supporter (m/w/d)
    • Perl-Entwickler (m/w/d)
    • Werkstudent (m/w/d)
  • Community
    • OTOBO Community
    • OTOBO Forum
    • OTOBO Partners
    • OTOBO Download
    • OTOBO manuals
    • News
  • Search
  • Menu Menu

OTOBO Development
Individual feature add-ons, extensions and interfaces

Fully exploit the Open Source Advantage

with a made-to-measure system exactly meeting your requirements

OTOBO is based on ((OTRS)) Community Edition and provides all the flexibility of a ticket system that has been developed and used widely for years. Moreover, know-how and feature add-ons from 15 years of project work at Rother OSS have been added to OTOBO standard.

In case the feature you are looking for has not been implemented so far, our developers are happy to build it for you.

We make sure that new functionalities are added in such a way that your OTOBO remains flexible and scalable, and upgrades won't pose any problem either. This allows you to remain independent and keep full control over your ticket system. And if the feature you requested is of interest to the community, too, we might even add it to OTOBO core.

This benefits all: The client ordering an extension because we take care of porting standard features in updates and upgrades. And the community because OTOBO is complemented with new functionality right from the field.

Let's talk about your feature request

We are happy to reserve half an hour for a personal talk about how we can make OTOBO work perfectly for your organsation. Free of charge and without any obligation.

Developments that will take you forwards

»Friendly, solution-oriented, competent and practical«

„Friendly, solution-oriented, competent and practical - that's what comes to my mind when I think of the service and support Rother OSS are providing. We have been cooperating with the team for many years now, and it is a pleasure.“

Education Department - Canton of St. GallenMarco Thomann / Head of Informatics Cluster III

„With Rother OSS help is only a call away. Whenever we have change requests, problems or further enquiries, we get fast support. Short-time configuration changes are carried out in a trice and explained as well. Thus, we always have full control over our OTRS and can perfom smaller changes ourself.“

ECOVIS BayLa-Union GmbH tax consultancyM. W. / IT system administrator

„We have known and appreciated Rother OSS for long years as competent and cooperative partner for all things OTRS. They provide their OTRS know-how in a targeted manner and at competitive rates. And even though the organisation's size is moderate, we reliably get instant help whenever it is needed urgently.“

BERNINA International AG Markus Gretler / Manager After Sales Service

„The staff at Rother OSS have great technical expertise, and they are quick and flexible in putting customer requirements into practice. Whenever help is needed urgently they help pragmatically – if needs be even outside agreed service windows. The team is always helpful, friendly and uncomplicated“

St.Gallen University of Teacher EducationICT Servicedesk
PreviousNext

OTOBO Roadmap

Where we are heading

OTOBO is open to change and getting a little better every day. We took off in autumn 2019 - where the journey will lead and what the Open Source Helpdesk will look like in a couple of years is up to you, too. Tell us which features you would like to have!
  • Erste Veröffentlichungen

    Q4-2019

    Launch of the new OTOBO website with OTOBO Community section

    OTOBO Preview Demo system provides a first impression of what OTOBO is going to look like

    The OTOBO Forum goes online

  • Launch der Stable Version - OTOBO 10

    Q2 2020

    Vollständige Neugestaltung der Kunden-Oberfläche (UI/UX)

    Überarbeitung der Agentenoberfläche

    Elasticsearch-Integration (systemweite Schnellsuche, nebenläufig)

    Completely revised and streamlined basic configuration

    Extended form functionality

    Improved security features

    Escalation Suspend

    Historie für die Systemkonfiguration

    Docker®-Installation

    Launch der Stable Version - OTOBO 10

  • OTOBO 10.1

    Q4 2021

    OpenIDConnect

    Kubernetes

    Prozessmanagement

    Chatintegration

    Automated ticket generation (e.g. tasks from recurring calendar events)

  • OTOBO 11

    Q4 2022

    OTOBO Marketplace zum Upload und Download von OTOBO Paketen für Partner

    OTOBO Cloud

    Chatmodul und Chatbot-Schnittstelle

    Spracherkennung (Sprache eingehender Mails erkennen und z. B. darauf basierende Zuordnung zu bestimmten Queues)

    Simplified user onboarding

    CIs in customer frontend

    OTOBO 11

OTOBO Feature Request

Looking for a certain feature in OTOBO, need an extension or a feature add-on?

You have two options:

Commission the feature

Our development team builds the feature made-to-measure for your individual system and situation. If it may be interesting for others, it might even get incorporated in the OTOBO core.

Your advantage: Your extension will be built directly and in the best case you even spare the effort of porting it for updates and upgrades as we take care of porting standard features to the most current version.

Post a feature request

You have no budget for the feature you're looking for but want to initiate it anyway: Let us knowwhat you would love to have in OTOBO.

The bigger the common interest in the feature suggested, the better your chance that it will actually become reality.
You can make a very tangible contribution to your feature getting realised, too: Support Project OTOBO on GitHub.

Request a quote Request a feature Support Project OTOBO on GitHub

INTERESTED?
We look forward to hearing from you.

Grit Rother Rother OSS GmbH

Grit Rother
Project Management & Sales

+49 (0)9427 / 68 39 000
+41 (0)71 552 08 80

Email

Rother OSS

Business Services
from the makers of OTOBO

From People for People.
With a smiling face.

Contact

T DE +49 9427 – 68 39 000
T CH +41 71 – 552 08 80
hallo@otobo.de

Support login

Resources

OTOBO Blog
OTOBO Doku
OTOBO Download
OTOBO Partners
Media box

Contribute

OTOBO Community
OTOBO Forum
OTOBO Dev
OTOBO Translation
security@otobo.org

© 2023 Rother OSS GmbH | All rights reserved. All other trademarks are the property of their respective owners.
  • Twitter
  • Imprint
  • Privacy Policy
  • Disclaimer
Scroll to top

We use cookies to optimally design and continually improve this website. Analysis and statistics are carried out via Google Analytics (anonymised).

OKMore details

Cookies and Privacy



How we use Cookies

Our website uses cookies. Cookies are tiny text files which are saved in your web browser or by your web browser on your device when you access websites. They contain a characteristic character sequence allowing to clearly identify your browser upon your next visit to the website.

You can prevent the setting of cookies at any time by making the appropriate setting in your internet browser. Cookies that have already been set can be deleted manually or automatically at any time. This is possible in all common internet browsers. If the setting of cookies is deactivated in the browser, not all functions of the website may be fully usable.

We deliberately use very little cookies.
Detailed information can be found in section 4 of our Privacy Policy.

Necessary cookies

Essential Cookies are necessary to deliver this website and some of its features correctly.

For this reason, we do not provide any opportunity here to disable them.
Notwithstanding this, you can deactivate all Cookies in your Browser Settings at any time. Please be aware, however, that this might have an impact on the functionality of this website.
More information about the cookies to be set and how long they will be stored can be found in section 4 of our Privacy Poliy: Privacy Policy.

Google Analytics' Cookies

When you visit this website, Google Analytics sets cookies on your system. This will help us analyse how you use our website ans tailor it to the needs of our visitors. Your IP address will be automatically anonymised (IP anonymisation and deactivation of your User ID). Therefore, we cannot trace which data a certain user is accessing. The data are not saved together with any other personal user data.

You can deactivate tracking in your browser if you do not want us to be able to track your visit on our website.

Privacy Policy

Detailed information on the usage of cookies as well as our Privacy Policy can be found here:

Privacy Policy
Apply settingsAccept all Cookies