Adding new Queue for all Agents

[Michał Miroński]

Hi,

Is there any way to add new Queue to all agents “My Queue”?
Or can I create something like “default MyQueue”?
I will appreciate any way to somehow automate it.

[Stefan Abel]

Hello Michał,

I think this is not possible by default. You can use an admin-agent to change the settings one by one, but afaik there is no setting where you can tell a queue to in “My Queues” by default.

If you would like this to be changed, you could contact my colleagues from the Sales department.

Cheers
Stefan

[Author]

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