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    • #13403
      Answered
      Manny Gatahwa
      Participant

      Hello Team,

      I would like to know where I can find the ticket configuration settings

      Is it possible to shorten the ticket number length? Perhaps I’m missing something obvious, and if so I apologize. Can anyone point me in the right direction?

      Regards,

    • #13405
      Best Answer
      uwe-kreutz
      Participant

      Please look under

      Admin > Systemkonfiguration > Core > Ticket

      Ticket::NumberGenerator
      Ticket::NumberGenerator::Date::UseFormattedCounter
      Ticket::NumberGenerator::MinCounterSize

      best Regards

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